Jobs

The volunteer program is designed to enhance the experience of Walker visitors and to assist in the pursuit of the Walker’s mission. Volunteers will provide quality customer service by creating a friendly, welcoming environment, and aid visitors in creating a unique and customized experience. Volunteers are expected to exhibit professional work habits while following the direction of supervising Walker staff and Walker workplace policies.

• The minimum age requirement for all volunteers is 16 years of age or older.
• Communicate via e-mail. If you don’t have access to email or are not comfortable with this method, please notify the volunteer coordinator to discuss an alternate way to receive information. Please remember to check your spam email folder as occasional Shiftboard emails may end up there.
• Use dependable transportation to ensure on-time arrival for assignment.
• Attend required orientations and complete background check when required prior to assignment.
• Use the Walker’s scheduling system to communicate availability when requested and review posted schedule.
• Demonstrate a cooperative, friendly, professional manner when dealing with museum visitors, staff, and fellow volunteers.
• Be informed and promote the Walker and its exhibitions, programs, and events.

• Please arrive on time or early for your shift. Shifts are scheduled with the expectation that you will arrive prepared to begin.
• When you arrive for your shift, sign in at the Bazinet Box Office in the Volunteer check-in binder or if you have been informed of an alternate check-in point from the Event Manager proceed to that location. The location and contact person will be discussed ahead of time at your program orientation or in an e-mail.
• All personal belongings may be stored in lockers during your shift with a quarter deposit.
• When your volunteer assignment is complete, check out with the event manager.
• To access the Walker before or after hours, please use the Control Center located at the south side of the building off of Groveland Terrace.

The Walker Rewards program allows volunteers to trade their volunteer hours for select tickets to Performing Arts, Films, Mini Golf, Rock the Garden, and Visual Arts exhibitions.

Volunteer programs that are not eligible for Walker Rewards are Tour Guide, Information Guide, Intern, and Rock the Garden as they already receive special staff offers and complimentary tickets. Volunteers do not receive points for attending trainings or Welcome Orientations.

Volunteers earn one reward point for each hour volunteered. All hours are rounded up. Hours are tallied at the beginning of each calendar month and timecards are sent via email each month. Rewards points expire at the end of every fiscal year (June 30).

All volunteers will wear identification while they are on duty. Type of identification is dependent on shift.

Be professional, neat, and clean in appearance. Neat-casual or business-casual is recommended attire. Volunteers should not wear jeans, low-cut shirts, high hemlines, clothes with holes, graphic T-shirts, or clothing with logos. During the winter months, no winter snow boots or outerwear are to be worn during your shift.

If you have a conflict with your shift, please unconfirm your shift on Shiftboard with more than 24 hours notice. Once you have successfully unconfirmed your shift on Shiftboard you will no longer be responsible for this shift.

If your shift is less than 24 hours away, still unconfirm your shift on Shiftboard and also e-mail volunteersickline@walkerart.org to inform our staff. Leave your full name, shift time and position for which you are scheduled. If you don’t have access to email, please call the box office at 612-375-7600 to speak to a Walker Associate.

Failure to inform our staff of your inability to make your scheduled shift before your shift starts (other than a Rock the Garden shift) more than two times will exclude you from future volunteer opportunities at the Walker Art Center.

Failure to inform our staff of your inability to make any Rock the Garden shift before your shift starts will make you in ineligible to volunteer for future Rock the Garden events.

A volunteer may be dismissed from an assignment for the following reasons:

• Failure to show up for a shift more than two times without prior notification.
• Leaving early or arriving late for shift more than two times without prior notification.
• Inappropriate behavior.
• Alcohol or drug use.
• A determination that the available volunteer duties are not currently a good match for the volunteer. This decision is at the discretion of the volunteer coordinator.

The Walker provides a safe and drug- and alcohol-free work environment. The use, possession, distribution, sale, or manufacture of illegal drugs while on the Walker’s property is prohibited. You are required to report for your assignment in appropriate mental and physical condition.

Please direct visitors to fill out comment cards located at either box office. If they are unable do so, offer to write their concern(s) for them.

Direct any of your own questions, concerns, or suggestions for improvement to Kristen Andring, Visitor Services Specialist, Volunteer Coordinator to volunteer@walkerart.org.

• Control Center extension x7656
• If you are concerned about a situation that looks dangerous or could lead to injury of people or property, find and alert the nearest person on radio.
• For any injuries and all medical emergencies, locate the nearest person on radio or a Visitor Services associate at at the Box Office. All Walker employees have been trained to contact the Control Center for immediate assistance and filing accident reports.
• Staff members and volunteers are not to call 911. (911 will not be able to recognize the address from any other phone extension than security).
• First aid kits are located at the Walker box office.
• The security of the Walker and its collection is the responsibility of the security staff. Please alert them to any suspicious behavior and give them your full cooperation and respect at all times.
• In the case of a tornado or fire, listen carefully to the emergency announcement and locate the nearest Walker staff person for assistance or direction.
• All injuries on Walker property must be reported to the event manager, who will then inform the chief guard, the manager of security, and/or the manager of operations administration immediately after the accident/injury so that, if necessary, effective treatment can be provided and the required reports can be filed with the Walker’s insurance carrier for investigation and resolution.

The Walker respects and embraces the diversity of race, gender, ethnicity, religion, age, sexual orientation, physical or mental ability, culture, language, education, lifestyle, income, and personal values of its staff, visitors, and community partners.

It is the Walker’s practice to reduce prejudice in the workplace and move progressively toward its institutional mission and values of diversity and civic commitment.

The Walker encourages volunteers to take personal responsibility to acknowledge and remedy negative personal prejudices, biases, and stereotypes; recognize, respect, and value individual, social, and cultural differences; and demonstrate commitment to diversity.

The Walker is committed to providing a safe work environment for our volunteers. Violent behavior or threats of violence from visitors or other volunteers or staff is prohibited. The Walker does not tolerate physical altercations, verbal or written attacks, or the threat of the same in the workplace.

If you become aware of a potentially unsafe or threatening situation or are a victim of an abusive act while at the Walker, immediately seek appropriate treatment (medical or emotional) as necessary. Report the incident as soon as possible to your supervisor, the chief guard, the manager of security, or the manager of operations administration. The matter will be investigated promptly. Retaliation is strictly prohibited against anyone who reports a threatening or potentially violent incident.

The Walker does not permit weapons of any kind while volunteering/working either on the premises or while representing the Walker off-site. If you observe any person on the premises with a weapon, please inform the chief guard or the control center immediately.

The Walker is committed to maintaining an environment free from unlawful discrimination and harassment, including unlawfully intimidating, hostile, or offensive conduct. Discrimination, harassment, and other inappropriate conduct based on sex, race, color, national origin, ancestry, religion, disability, age, sexual orientation, or any other unlawful basis will not be tolerated. Voice mail and electronic communications (such as e-mail and Internet use) are covered by this policy in the same manner as other communications and actions. Unlawful discrimination and/or harassment—whether committed by visitors, other volunteers, or staff is prohibited.

Prohibited Conduct: Prohibited conduct includes verbal, visual, or physical conduct that relates to another person’s sex, race, color, national origin, ancestry, religion, disability, age, sexual orientation, or other status protected by law, where such conduct may have the purpose or effect of unreasonably interfering with an individual’s work performance or creating an intimidating, hostile, or offensive working environment.

Sexual Harassment: Unwelcome advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature constitute sexual harassment and are prohibited where:

• Submission to such conduct is made either explicitly or implicitly a term or condition of an individual’s volunteer opportunity; or
• Submission to or rejection of such conduct by an individual is used as the basis for decisions affecting such individual; or
• Such conduct has the purpose or effect of unreasonably interfering with individual performance or creating an intimidating, hostile, or offensive volunteer environment.

Sexually harassing conduct may include, among other things, use of suggestive sexual comments, jokes, or innuendo; persistent, unwanted flirtation or invitations for dates or other social activities; unwelcome sexual advances or passes; sexual remarks or questions about a person’s body, clothing, or sexual activities; patting, pinching, or other offensive touching; or displays of sexually suggestive pictures or objects.

Complaint Procedure:
Volunteers who become aware of or are subject to discrimination or harassment should notify the volunteer program coordinator, the event supervisor, or the manager of security immediately.

Supervisors or managers who become aware of any incidents or alleged incidents of discrimination or harassment must immediately report them to Walker’s director of human resources, who will lead the investigation and resolution.

Confidentiality and non-retaliation: Reports of discrimination or harassment will be kept confidential to the extent possible and consistent with the need for a thorough investigation. The Walker will not retaliate or take any form of reprisal against any victim of or witness to discrimination or harassment, and any such retaliation or reprisal is forbidden.

Walker Art Center
725 Vineland Place
Minneapolis, MN 55403

• Control Center (Security): 612-375-7656
• Michelle Maser, Visitor Experience Specialist, Volunteer Coordinator: volunteer@walkerart.org, 612-253-3555
• Group Visits: 612-375-7609
• Volunteer Sick Line: volunteersickline@walkerart.org, 612-375-7600
• Information Line & Box Office: 612-375-7600
• Membership: 612-375-7655
• Shiftboard Scheduling Website: shiftboard.com/walkerartcenter
• Shop: 612-253-3402
• Special Events/Rentals: 612-375-3408
• Walker Fax: 612-375-7590
• Walker Website: walkerart.org
• Walker Volunteer Website: walkerart.org/volunteer