Mayo Clinic Center for Innovation


Courtesy James Neeley

Mayo Clinic Center for Innovation
Mayo Clinic
  • Service Design

The legendary Mayo Clinic hosts the Center for Innovation, which is dedicated to improving healthcare for its patients and staff as well as fostering a culture of innovation within the organization. The predecessor to the Center for Innovation was the SPARC Lab (See-Plan-Act-Refine-Communicate), the first design studio within a medical practice setting to identify and solve problems using methods and techniques associated with design thinking, a methodology promulgated by design consultancies such as IDEO. In addition to visualizing, modeling, and prototyping possible solutions, SPARC also employs traditional consumer research approaches as well as ethnographic research methods, including observing and interviewing patients, families, and healthcare workers.